When your phone rings, you need it handled. Stella steps in as an AI employee who actually picks up the call, takes down customer details, and greets visitors at a physical kiosk. She talks to your customers directly so you do not have to. On the flip side, 8x8 gives your human staff a massive phone system to use. An owner weighing these two is deciding between hiring an AI to do the work, or buying software for their team. If you need complex routing menus, a large human contact center, and internal video meetings, a cloud phone provider makes sense.